SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of femky (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://femky.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Swimsuit bomb!!! The quality is excellent, the bottom is a bit too big, but not critical! Could and S shipping 13 days!
The bathing dress is perfect the fabric is good the color is vivid and bright for my parameters mido 165 and weight 63kilos take M but I could have taken S since it's big. But feel bn anyway satisfied with the order and speed of the recommended shipment this store. I will certainly ask for more
Swimsuit of good quality, ideally fit in size. I advise everyone to order from this store, it came for 3 weeks
The order was made 17.01. In connection with Ng in China, as well as the epidemic, the order was in Russia only 18.02, that is, a month later. 26.02 the parcel was already in the post office. My parameters: 90-65-92, swimsuit size m. About the swimsuit itself: it's cool! The top of the swimsuit can be worn in at least three variants (the photo is presented). Pleased that the top is not on a small chest (there was already a sad experience with a swimsuit with Alika) and nothing sticks out. Panties also pleased, do not complain. In general, I advise you to order) Another store put the bracelet on his leg as a gift, of course the paint will erase quickly, but nice :)
Swimsuit in the style of the famous brand. Looks very stylish. At 88-60-92 and height 172 ordered the size of M. The melting is a bit too big, but the top perfectly fit the chest of the third size. The quality is very high. Everything is perfectly even. In the city there are tabs that can be removed if desired. But a large heavy chest will not work, as it will not hold it, otherwise everything is cool. Fabric does not shine, there is lining
Good. on the parameters 90-63-89 panties a little Free. leaf perfectly sat down. height 172, weight 54
Color very beautiful and excellent material. Top padded. Seller sent a toast.
Wow! My best thing with Ali! Strong material, yarn not stick out, is wzięłam poprostu lovely :) normally I wear Xs s and is super. Recommend!
Thank you. Maudymukas fainas. Gan patogus. L dydis Tiko Ant mano gabaritų: D