SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of femky (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://femky.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Euro (€)
US Dollar ($)
It's very nice, I hope it's functional, thanks
When choosing, I bought that you can wear a carpet, attaching it to a bag. Received very quickly, delivered in 2 weeks. Packed in a postal package, no damage during transportation. Smell unpleasant too. The quality of an ordinary shopping bag, but there are no seams of curves, protruding threads, holes. For its price normal quality. In fact, the bags were too roomy for us. It happens and so))) there and sneakers, a bottle, a shape, a towel and a container with food will enter. But the holder for the carpet is very conditional. Only if strictly vertically carry the bag, when tilting the carpet slips. Handles are adjustable in length, can be worn in the hands and on the shoulder. Bought yes 550 rubles.
All right!!
ok
The bag is good, but on a black background some spots, I do not know whether to wash, I'll try. Very roomy.
Beautiful bag! Large and great quality!
The color of the goods is slightly darker than in the picture, but very not bad. There's a slight smell. Very nice and roomy bag. One large compartment and inside a small pocket. Handles-straps are adjustable in length, very convenient. I advise the goods. Delivery is fast.
Geros kokybės, talpus krepšys no social insurance debt. Atrodo patvarus, pažiūrėsim Kaip nešiosis. Rekomenduoju
The product arrived in less time than expected and meets what is described on the page. It just has a plastic smell that I hope will eventually disappear
The bag is perfact! love it.long time antill arive to Israel
Bag as in description and photos. Thank you.
Sent fast, as it appears in the sales image
Comfortable and spacious
I liked the bag, pleased with the quality, quite roomy, everything that is necessary is placed, no more or less, it looks very neat, not gramsco
Arrived fast, excellent!
It seems not a bad bag. There is a smell, after washing I hope will disappear.
1 month to Spain. Really good.
Looks nice, with a little plastic smell.